Frequently Asked Questions

Q1. What are your hours?

Our Call Center is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Our Showrooms in St. Paul and Coon Rapids are open Monday through Friday from 8:30 a.m. to 5:00 p.m. Our Mankato location is open for appointments only Monday through Friday from 8:00 a.m. to 5:00 p.m. 

Q2. Do you sell to the public?

Yes, orders can be placed over the phone, in person at our showroom or online through this website.

Q3. Is your showroom open to the public?

Our showroom is open to the public Monday through Friday from 8:30 a.m. to 5:00 p.m.

Q4. Do I need a prescription?

Yes, if you want the equipment or supplies funded through your insurance. Please note however that certain products require a prescription even if they are private pay.

Q5. Why does Handi Medical Supply exist?

Handi Medical Supply was founded on the principle of properly serving our customers. This continues to be the cornerstone of our existence today.

Q6. Is there parking outside of the building? Do I have to pay for parking?

Parking is available on the East side of our building at no cost.

Q7. How much will I pay if the item I am purchasing is billed to my insurance?

We bill your insurance company for the total amount and will send you a statement for any amount that is not covered. The amount due depends on your insurance company’s policies regarding co-pays and deductibles.

Q8. What insurance does Handi Medical Supply accept?

We accept most insurance policies, however you must check with your insurance carrier to ensure we are an in-network provider.

Q9. Can I call ahead with an order and then have it ready and waiting for me to pick up?

Yes, in fact many customers of Handi Medical Supply call in their order and pick it up same day.

Q10. Can I place my order on

Yes, you can place your initial and reoccurring orders through our website using either your insurance information or credit card.

Q11. What if I come in to HMS to pick up an item – is there anyone who will help me get it out to/into my vehicle?

Yes, however you would need to call in advance to arrange assistance.

Q12. I called my insurance company and they say the item is covered, so why did I receive a statement indicating I owe a balance?

Most insurance policies cover items at a percentage which is not always 100 percent. Additionally, deductibles and/or co-pays may need to be met by the carrier of the policy.

Q13. How do I obtain a new PWC or scooter?

Handi Medical Supply has four Assistive Technology Practitioners (ATPs) on staff to assist customers with chronic mobility needs. Contact our customer service line at 651-644-9770 to schedule an evaluation.

Q14. Do you provide emergency repair service?

Yes, we have service technicians available 24 hours a day, seven days a week.

Q15. What will by co-pay be?

Your co-pay will depend on the current policy you have. It is the responsibility of the customer to determine what percentage of the transaction will be covered and what they will pay out-of-pocket.

Q16. Why does payment for non-covered services have to be paid for up front and not billed to me after the product is received?

Payment is due at the time service is provided for all private pay items.

Q17. Will insurance pay for mobility devices when they are used primarily outside of the home?

Medical Assistance may, in some instances, consider coverage. Most other insurances will not.

Q18. How long will the process take to be evaluated for Rehab equipment?

Most evaluations can be scheduled and completed within one week. However, it is difficult to determine how long it will take to receive equipment as we need to follow insurance guidelines.

Q19. Is my information secure?

Yes, Handi Medical Supply has taken the necessary steps to ensure that your information is securely managed.